Shipping policy

Where we ship

We ship to all 50 states, Canada and Mexico.

Shipping costs

Shipping costs depend on the product being shipped (quantity, dimensions, weight) and where it's being shipped to.

Guaranteed delivery service and lift gate / curbside service are available upon request. Additional charges will apply to all special delivery requests outside the scope of standard ground shipping.

Free shipping is available on some of our products. When ordering products where free shipping does not apply, your order will remain on hold pending your approval of the shipping cost, which we will contact you about.

Transit times

The typical transit time after an order is processed is 5 to 7 days standard ground shipping. Expedited and guaranteed shipping quotes are available upon request.

We will do everything we can to deliver your products, but shipping cannot be guaranteed. Many factors can affect the shipping time, such as the ship-to location, whether it's a commercial or residential address, weather, national holidays, strikes, etc. Start Safety is not responsible for shipping delays or transit times once a product has left our warehouse.

Delivery requirements

  • Small package — If your order is a smaller package (less than 150 lbs), UPS or FedEx will make 3 attempts to deliver your goods. Depending on whether there is somewhere safe for them to leave the goods out of sight, they may leave the goods for you. If after 3 attempts there is still no one to sign for the goods and no safe location for the goods to be left, they will return the goods to us.
  • LTL freight — If your order is being shipped LTL (less than truckload) palletized — typically any orders consisting of bulky oversized products and orders over 150 lbs — someone will need to sign for and remove the product from the rear of the truck. LTL deliveries are scheduled by the delivery agent, who will contact the customer before the product can be delivered.

Special delivery instructions

If there are any delivery restrictions or other offloading requirements, please let us know using the comments box on checkout.

Please note: although we will always do our best to accommodate specific requirements, we cannot always guarantee that the service paid for supports them. Where possible, we will advise if there is an additional fee to support your request.

Pick-up option

If you wish to pick up an order from one of our warehousing facilities, the pick up must be arranged and scheduled in advance. Please contact us before placing your order to confirm availability.

International orders

Any orders shipped to an address outside of the United States of America may be subject to additional costs upon delivery. When placing an order, you agree that any import taxes, duties, or brokerage / disbursement fees are to be paid by you (the buyer) and are your responsibility. This shipping agreement is known as Delivered Duty Unpaid (DDU).

If you have any concerns or would like an estimation of charges before placing an order, please contact us.

Damaged shipments

If you received a damaged product, please refuse the delivery if possible and notify us immediately. You can reach us at (800) 671-9662 or email sales@startsafety.com.

Return shipping

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Start Safety. See our Refund Policy for full return details.

Questions

If you have any questions about our shipping policy, please contact us:

Last Updated: April 27th, 2026