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If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 7 days of the original purchase. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
Products that do not meet these criteria may not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
We will let you know how and where to return your products, along with all other necessary information, once we've received your request.
Please refuse all damaged or unacceptable goods and contact us immediately to resolve the issue.
If you have already accepted delivery and discovered the product is damaged, please notify us right away with photos of the damage. You can reach us at (800) 671-9662 or email sales@startsafety.com.
Sale items can be refunded.
Any order alteration, change in specifications, change of shipping schedules, or any other conditions of sale must be done with the express consent of Start Safety Inc. Any loss or cost incurred resulting from such alteration, change, or cancellation may be subject to remuneration or other compensation payable to Start Safety Inc.
All cancellation and change requests must be confirmed by email, fax, or written letter, and should include the original purchase or internet-generated order number, part number, quantity ordered, and the reason for the cancellation or change.
A restocking charge of 15% plus return shipping costs will be charged for the return or cancellation of standard or stocked items that have been shipped and have left the warehouse prior to the request for cancellation.
Manufactured items (non-stock or made-to-order) that have entered into the formal stage of production, and items that have already been shipped, are not eligible for return — nor can they be changed or canceled.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Start Safety. See our Shipping Policy for full shipping details.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment. The time it takes for the refund to appear on your statement depends on your card issuer's policies.
If you have any questions about our Returns and Refunds Policy, please contact us:
Last Updated: April 27th, 2026
